AccountId: 011433970860
ContactId: 5281b53e-4928-431d-8fb6-3fc7872bbec4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 245860 ms
Total Talk Time (AGENT): 97049 ms
Total Talk Time (CUSTOMER): 105105 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/5281b53e-4928-431d-8fb6-3fc7872bbec4_20250603T13:37_UTC.wav
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[AGENT][NEUTRAL] We wanted the con.
[CUSTOMER][NEUTRAL] See my number of what [PII].
[AGENT][NEUTRAL] One of the uh senator [PII], come on.
[CUSTOMER][NEUTRAL] With that, uh, you know what I'm saying and clean on the boy.
[CUSTOMER][NEUTRAL] Yeah, but in the home.
[CUSTOMER][NEUTRAL] EO
[CUSTOMER][NEUTRAL] You don't.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEGATIVE] But the pogo email it to pogo dashboard no merena so I'm no polo with nada.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] Dela again.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Does it say moan about it now.
[CUSTOMER][NEUTRAL] The boli.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] It won't be
[CUSTOMER][NEUTRAL] As they use.
[CUSTOMER][NEUTRAL] The uh la polio unoue.
[CUSTOMER][NEUTRAL] Ciete dos Nueve says.
[AGENT][POSITIVE] gracias.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It do beinueve del ese cudo.
[CUSTOMER][NEUTRAL] Say you know [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It [PII].
[AGENT][NEUTRAL] porque recitelaque process system is support and then no not in excess so it's correct.
[CUSTOMER][NEUTRAL] No me see on my email.
[AGENT][NEUTRAL] Let
[CUSTOMER][NEUTRAL] I gonna see on the email.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Comona cuenta bro nomeda the boys and munication error uh [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] and
[AGENT][NEUTRAL] See, there's a senor Rodriguezer is amoso sierra difficult technica desel the a year contraspecto alit and linear para paraquetolos as reser itoas persono desor contraspecto a tire.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Oh OK, OK.
[AGENT][NEUTRAL] Er er reform introendoer noir detro aquae chorasel the partavento technico paraporavaresta o cinemargo to obvi.
[CUSTOMER][NEUTRAL] 3
[CUSTOMER][NEUTRAL] OK, all right, but one of the yes side since you are get back will get up I get pass and that.
[AGENT][NEUTRAL] Rodriguez el tele.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] All.
[CUSTOMER][NEUTRAL] No, no, you.
[CUSTOMER][NEUTRAL] Yeah I just
[AGENT][NEUTRAL] Every.
[CUSTOMER][NEUTRAL] 21. 0.