AccountId: 011433970860
ContactId: 527aef13-ad71-4c7e-bf28-8c96b66b847b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 178149 ms
Total Talk Time (AGENT): 60048 ms
Total Talk Time (CUSTOMER): 80113 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/02/527aef13-ad71-4c7e-bf28-8c96b66b847b_20250402T19:09_UTC.wav
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[AGENT][POSITIVE] Gracias at American Public Life Min Nore [PII].
[CUSTOMER][NEUTRAL] Er, gracia [PII], er, your student la [PII] I say me.
[CUSTOMER][NEUTRAL] Oh, may not you miss
[CUSTOMER][NEUTRAL] Uh, I mean you and [PII] er you have the docu on apart and [PII].
[AGENT][NEUTRAL] OK, I put that policy number of the policy.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Venticuatro sciento entre.
[AGENT][NEUTRAL] And no jeta.
[CUSTOMER][NEUTRAL] Oh, can you say in or out?
[AGENT][NEGATIVE] And quelosos.
[CUSTOMER][NEUTRAL] Uh Croente.
[CUSTOMER][NEUTRAL] Doce Nores 0 M L Ocho.
[AGENT][POSITIVE] Gracias, it's a nombrenacimiento.
[CUSTOMER][NEUTRAL] [PII] Sere say they say so no.
[AGENT][NEUTRAL] In my car to directionic or electronico.
[CUSTOMER][NEUTRAL] [PII] dose.
[CUSTOMER][NEUTRAL] Uh, cinco score ah any at the [PII].
[AGENT][POSITIVE] Gracias er [PII].
[CUSTOMER][NEUTRAL] Ambulance yeah.
[AGENT][NEUTRAL] I see, so the polia Tamco reservisos and [PII] and this a queso miss.
[CUSTOMER][NEUTRAL] Ah, I just say you gonna it just that.
[AGENT][NEUTRAL] Porting [PII].
[CUSTOMER][NEUTRAL] you go see it.
[CUSTOMER][NEUTRAL] I think I need to do.
[AGENT][NEUTRAL] And then Bethesda Hospital.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] She's you know I see an open bit of invoice date.
[CUSTOMER][NEUTRAL] No, this is the queue see el primero er the matzo.
[AGENT][NEUTRAL] They must
[AGENT][NEUTRAL] So, um, la polisasuya is the curesa quientozolare [PII] los quientosollare yase paganon parea fecha palospital so este en este caso sinos Dial build de la boancia la polia no I covertura.
[CUSTOMER][NEUTRAL] OK, I I can I go to the but I said yeah.
[AGENT][NEUTRAL] No porquesiolio de los.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, bueno mucha gracias.
[AGENT][NEUTRAL] I see another commas.
[CUSTOMER][NEGATIVE] No finger dynamic.
[AGENT][NEUTRAL] OK, I just be at American Public Life pass one bye.
[CUSTOMER][POSITIVE] That does work.