AccountId: 011433970860
ContactId: 5279e03c-1a52-47cc-b1c2-430a6a1e8e0d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22020 ms
Total Talk Time (AGENT): 12622 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/5279e03c-1a52-47cc-b1c2-430a6a1e8e0d_20250404T18:23_UTC.wav
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[AGENT][POSITIVE] Afternoon, thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] I sure if you can hear me, but I cannot hear you. Please call.