AccountId: 011433970860
ContactId: 5269ff28-c41d-4241-a5c7-a3d5d7b5b774
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 176009 ms
Total Talk Time (AGENT): 88752 ms
Total Talk Time (CUSTOMER): 68148 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/5269ff28-c41d-4241-a5c7-a3d5d7b5b774_20250407T17:24_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] All out when I started [PII].
[AGENT][NEUTRAL] the police.
[CUSTOMER][NEUTRAL] OK, is el nonopolisa is crono ocho cuatro cinco Ocho dom a Ce perm ale ocho.
[AGENT][NEUTRAL] To gra yet to continue army put on telephone alla is connected.
[CUSTOMER][NEUTRAL] See cinco don't see the cinco cinco cinco went cinco.
[AGENT][NEUTRAL] Shico sing to sing you know or.
[CUSTOMER][NEUTRAL] Oh no, no, no, no, no, not 3.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] We put you up for a verific card number complete question.
[CUSTOMER][NEUTRAL] Adonisotayorediciocho then noocho.
[AGENT][POSITIVE] Which is gracious for effective prime.
[CUSTOMER][NEUTRAL] So the primero del del beeventda.
[AGENT][NEUTRAL] Yes yes [PII].
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, unauntao decor and prosamiento.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] at the set of the record settlement to una guarantee to this claim.
[AGENT][NEUTRAL] Uh loss of I wanna see what I mean.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] In officeinna hang offina mhm.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Uh, no, me no service uses.
[AGENT][NEUTRAL] And a doctor [PII] hereinte urgent care.
[AGENT][NEUTRAL] Or the therapyophysica, central diagnosticos.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK, in terms of the no.
[CUSTOMER][NEUTRAL] It's OK, don't say no curena and a pealita no power peellitani er proseinocommotrasono uh uh extraografia and.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Memo queso.
[AGENT][NEUTRAL] No.
[CUSTOMER][POSITIVE] No, OK, perfect. The the auto number autonal reference yeah.
[AGENT][NEUTRAL] Boo.
[AGENT][NEUTRAL] I I think I that that I mean.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] It esseratododo muchisima gracia porto ok.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Because they're gonna send it to the the.
[CUSTOMER][POSITIVE] Good
[CUSTOMER][NEUTRAL] You well bye bye.