AccountId: 011433970860
ContactId: 523ee286-dea0-4db2-b5e9-4fe01e1865e8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 212600 ms
Total Talk Time (AGENT): 102840 ms
Total Talk Time (CUSTOMER): 81360 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/523ee286-dea0-4db2-b5e9-4fe01e1865e8_20250516T18:08_UTC.wav
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[AGENT][NEUTRAL] We want to start this. Can I support [PII].
[CUSTOMER][NEUTRAL] See, I don't wanna start the numbers one [PII].
[AGENT][NEUTRAL] Minister.
[CUSTOMER][NEUTRAL] The it's the thing that via a message we are.
[CUSTOMER][NEUTRAL] And oculista is [PII].
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] polio.
[CUSTOMER][NEUTRAL] You than they say employer SAS.
[AGENT][NEUTRAL] The precom policy certificate number, outpatient or inpatient.
[CUSTOMER][NEUTRAL] He employed in the cashion.
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] When [PII] I know the mandados.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh, res.
[CUSTOMER][NEUTRAL] They told you those doors.
[AGENT][NEUTRAL] So Birming them as before.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, got you.
[AGENT][NEUTRAL] The numbers here.
[CUSTOMER][NEUTRAL] It's one you remember.
[AGENT][NEUTRAL] So ole polia.
[CUSTOMER][NEUTRAL] You see, the Cinco demi 2 Cinco.
[CUSTOMER][NEUTRAL] Uh, also walk we cateriete was point bhini because he was [PII].
[AGENT][NEUTRAL] A telephone uh.
[CUSTOMER][NEUTRAL] Oro cuatro te te errocinco cincodos.
[AGENT][NEUTRAL] Which is a massac uni when I porque queso polia noestrativa is correct.
[CUSTOMER][NEUTRAL] See here.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In the end, um, the Rafiki.
[AGENT][NEUTRAL] But the lime polile cure in caso decute tena alfermidado accident esta memoquino bring the beneficios and relaiona localista depresschequeche or CSguna prescription and a calapolia no lever in the beneficios.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, provira de la vis company.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Poo communic and department halos de los ervicios peron de losseurs and sutravajoque link they can cuela compeleinda those beneficials contraspect as yes.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] I just
[CUSTOMER][NEUTRAL] Oh, OK, the pea you know viasequeloque.
[AGENT][NEUTRAL] Nose is still in the area.
[CUSTOMER][NEUTRAL] No, solamente gracias.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Bro, you want me tell yours.