AccountId: 011433970860
ContactId: 5236e789-19b3-40f6-9b61-d951b7fbb836
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 155960 ms
Total Talk Time (AGENT): 74750 ms
Total Talk Time (CUSTOMER): 62171 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/5236e789-19b3-40f6-9b61-d951b7fbb836_20250508T14:48_UTC.wav
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[AGENT][NEUTRAL] We one of the uh.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See all I wanna see you and [PII].
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] The erjamando er poruncle inquey process in queria prearcoma el pamanda will check it or buenas deposito director you are rela cuenta is a is a demi cuenta and caria paralo pueda has said er deposito direct.
[AGENT][NEUTRAL] And the police informacion conso.
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] [PII] says Oshoo dress.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] OK, Sero [PII] is a verificer so naso [PII] is the person of the polia.
[CUSTOMER][NEUTRAL] Cerrocita yes inno inte cuadroo in [PII] reno say Cinco evenminuo de lano dresser cinco guado [PII] no cinco no.
[AGENT][NEUTRAL] Mussor re electronico.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is gracias [PII].
[AGENT][NEUTRAL] A perfect pagourla can in commidosino olare it beque el informaciona cerca de depositoreo esta grega de la cuentes quete este este inos proximoserendo el bancote deliseria de resincodia lara.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Oh, OK, and the el el pas support the posito direct.
[AGENT][NEUTRAL] Correct, una escu they include your informacion nosotrososemos el el deposito direct on sequenta car.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][POSITIVE] Yeah, perfect, she's my gras.
[AGENT][NEUTRAL] Martinez.
[CUSTOMER][NEUTRAL] Mm no, it's aero grass.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] That we don't have