AccountId: 011433970860
ContactId: 520b64e0-434c-4760-84ca-633ba14fce66
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 249039 ms
Total Talk Time (AGENT): 116959 ms
Total Talk Time (CUSTOMER): 89337 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/520b64e0-434c-4760-84ca-633ba14fce66_20250404T12:31_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See one of the uh me I'm pere.
[AGENT][NEUTRAL] When.
[CUSTOMER][NEUTRAL] Yeah, yeah, you saw your on the book er er it the gap it's a gap that the uh Costa America.
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] Um, see.
[CUSTOMER][NEUTRAL] Er, and yo la pre me I I me me me me the processento una sinosis perourolo recha so positahi viencia ta ta pagan.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] OK, and no lacrodos sincouno o osoatro oso.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] Pre ver mention.
[CUSTOMER][NEUTRAL] See errocincodisinue sayiete.
[CUSTOMER][NEUTRAL] In [PII].
[AGENT][NEUTRAL] electronics.
[CUSTOMER][NEUTRAL] Minerrocinco using a roa yahoo.
[AGENT][NEUTRAL] Perfect. much is buoy the porque resent medio absa uh esto gasso.
[CUSTOMER][NEUTRAL] Core.
[AGENT][POSITIVE] Perfect. Uh, my era peesque is the chasado partus principal is the saber si aperelopori and so total.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] And he's a fortunape and um is a polia no cure sorinto los gassess a polia cure el copao cosanzao.
[AGENT][NEUTRAL] Youlia
[AGENT][NEUTRAL] Issos principal.
[CUSTOMER][NEUTRAL] Ah yeah, pa.
[AGENT][NEUTRAL] Correct, to see metemoque no cure scient gas er cureia unaparteyentas sciento de loquelique er the logaoser.
[AGENT][NEGATIVE] el monto quesoseguli commode composervicios no puede.
[CUSTOMER][NEUTRAL] Yeah, yeah, and the.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] That, that.
[CUSTOMER][NEUTRAL] I said I'm not look at those.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Gracia.
[CUSTOMER][NEGATIVE] It it no no a thing is a good open a fresh cibiento.
[AGENT][NEUTRAL] Correct to say Amena can lavertura oral cambio.
[AGENT][NEUTRAL] Es beneficiosseo sis potasinna ergo sinoloo momentola and and Susmanos it says like questavi.
[CUSTOMER][POSITIVE] Oh, OK, gracia it's avato we aremar.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Issy one. OK, bye.