AccountId: 011433970860
ContactId: 52042d7c-4ce0-4487-8c64-f969c1e9b7d1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 177899 ms
Total Talk Time (AGENT): 73724 ms
Total Talk Time (CUSTOMER): 86984 ms
Interruptions: 4
Overall Sentiment: AGENT=2.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/52042d7c-4ce0-4487-8c64-f969c1e9b7d1_20250124T14:04_UTC.wav
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[AGENT][NEUTRAL] In one of the rapelelo conqui augusto.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] In buses esperanza del baptos comodo.
[AGENT][NEUTRAL] Movies.
[CUSTOMER][POSITIVE] Be graciasio so yes.
[AGENT][NEUTRAL] Kora.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] a correct porcavido mas tempo parse quenovierto.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] See bueno uh mandela Florido that they look esque compa uh decentrorenala abremosalas.
[CUSTOMER][NEUTRAL] Core.
[CUSTOMER][NEUTRAL] Oh yeah, Ocho.
[AGENT][NEGATIVE] See no bueno Arimolaro.
[AGENT][NEUTRAL] The city says a lot.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Oh, OK. So it's OK, so paranoid la socho, OK, OK, it's it's, um, Eastern time. OK, no, no, no, but, OK, bueno gracias ta mande unapaciente muta, um, the polisa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] Um, OK, and to say number of the polia said zero uno ocho dos dos cinco says cinco M A L A Ocho.
[AGENT][POSITIVE] Mucha gracias [PII].
[CUSTOMER][NEUTRAL] Yes I am.
[CUSTOMER][NEUTRAL] Sitocho says Cinco deres says zero cinco.
[AGENT][POSITIVE] Perfect. Yes to not permit and so on the polia.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. So may Is your number la.
[CUSTOMER][NEUTRAL] [PII] desea [PII].
[AGENT][POSITIVE] Which is masses is correct.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] And the beneficio they willque solamente verific on the cover is a disclaimer la la po effective primes.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Paraervios outpatient lapolia cure maximo de permit.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Cola.
[CUSTOMER][NEUTRAL] Oh, OK, so to celevacu rides to porquesto who's tamentes on quinientos dolares.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK, and don't say busasuer nombre la fecha de oi para la referencia.
[AGENT][NEUTRAL] If you
[AGENT][NEUTRAL] Yes yes, I'll go message SCT gonna on your finger.
[CUSTOMER][NEUTRAL] OK, Muchisimas [PII] noo no esto graciquetengadia [PII].
[AGENT][NEUTRAL] You bye.
[CUSTOMER][NEGATIVE] We say tello no blessed.