AccountId: 011433970860
ContactId: 51af31fc-abc3-4785-b5fb-d62f10b7c368
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24479 ms
Total Talk Time (AGENT): 10301 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/51af31fc-abc3-4785-b5fb-d62f10b7c368_20250513T13:47_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] is there anybody there?