AccountId: 011433970860
ContactId: 519e5939-658c-4fd2-899c-d02749c0ebc8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11840 ms
Total Talk Time (AGENT): 4230 ms
Total Talk Time (CUSTOMER): 6161 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/519e5939-658c-4fd2-899c-d02749c0ebc8_20250616T20:29_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], my name is [PII]. I'm calling in regards to a bill.