AccountId: 011433970860
ContactId: 5193a91b-77f8-4d52-86e5-67a463b5980a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 92620 ms
Total Talk Time (AGENT): 36448 ms
Total Talk Time (CUSTOMER): 50555 ms
Interruptions: 1
Overall Sentiment: AGENT=1, CUSTOMER=2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/5193a91b-77f8-4d52-86e5-67a463b5980a_20250505T15:22_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling IPL. This is [PII]. Can I help you?
[CUSTOMER][NEUTRAL] Hi, um, we are, um, we use APL we're, we're the company, and we saw that our April invoice actually I just paid it it got missed so I, I just submitted it right now I assume there's shouldn't be any issues because it is late.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So if I pay it now?
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Um, is that, I just wanna confirm that it's the fact that it's over 30.
[AGENT][NEUTRAL] Oh yeah, yeah, no, yeah, you're fine. Yeah, you're fine.
[CUSTOMER][NEUTRAL] OK, OK, and my, my next question is, is there a way to set it for auto pay so we don't have to go in and do it every month?
[AGENT][NEUTRAL] So we don't do um bank draft at the group level just yet um but you can email um and request our ACH information and then you can set it up on your end but it's something that you would have to initiate each month we don't do any kind of bank draft.
[CUSTOMER][NEUTRAL] OK, so with an email. OK, alright, is that something you're looking to change or you don't know.
[AGENT][NEUTRAL] Yes, sir. Yes, sir.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] Alright, thank you.
[AGENT][POSITIVE] It's in the near future, hopefully.
[CUSTOMER][POSITIVE] Yeah, OK, yeah, that would be, uh, yeah, that would be helpful. I'm sure you guys probably want it too.
[AGENT][NEUTRAL] Yes, sir. Mhm.
[CUSTOMER][POSITIVE] Alright have a good day thank you.
[AGENT][POSITIVE] You too, no problem.
[CUSTOMER][NEUTRAL] Bye bye.
[AGENT][NEUTRAL] Bye.