AccountId: 011433970860
ContactId: 518da8cc-dc69-4b66-9f6f-dd0fb57aa17f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 109809 ms
Total Talk Time (AGENT): 41059 ms
Total Talk Time (CUSTOMER): 51489 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/518da8cc-dc69-4b66-9f6f-dd0fb57aa17f_20250310T20:26_UTC.wav
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[AGENT][NEUTRAL] I'm gonna by American Public Life Min Nores Monica Cole.
[CUSTOMER][NEUTRAL] Oh la monica move unicacela verification paraquetipo de seoque porque no teno possi the verificalum portal no teno obsession portal paracelo.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Wasella English?
[CUSTOMER][NEUTRAL] A little
[AGENT][NEUTRAL] Uh, sabra, uh, la la lemons porque esel deparmento dental peropodo and tradosiresita osierre la paso la linea de dental preos no masaben in place.
[CUSTOMER][NEGATIVE] Don't poquito.
[CUSTOMER][NEUTRAL] It's OK. Pass on a la parentalteju extension.
[AGENT][NEUTRAL] Um, no mases umbotonquio, um, laya pasacononante may I repeat the ombreoravor.
[CUSTOMER][NEUTRAL] Iliana land Christina dental ok no spacio OK.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm. Gracias memento.
[CUSTOMER][NEUTRAL] Pero pueruna preunta conti uh you looking esito sabrelale he believe that with TNS.
[CUSTOMER][NEUTRAL] The eligibility for patients from Kecoturatiana.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Yo no travajo partamento so to be the partamentodus.
[CUSTOMER][NEUTRAL] Conelola it's OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] One moment.
[CUSTOMER][POSITIVE] OK, thank you.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] This is [PII]. How may I help you?