AccountId: 011433970860
ContactId: 5186a1df-7fc0-4fda-907e-4c72ecc81f99
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 537090 ms
Total Talk Time (AGENT): 134498 ms
Total Talk Time (CUSTOMER): 187053 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/5186a1df-7fc0-4fda-907e-4c72ecc81f99_20250527T20:06_UTC.wav
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[AGENT][POSITIVE] Good I'm at American Public life and I'm just [PII]. Come on you there.
[CUSTOMER][NEUTRAL] Mere de Juanallazar is the temoso is theta is.
[CUSTOMER][NEUTRAL] That's.
[AGENT][NEUTRAL] OK, I put that call a number of the polia.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][POSITIVE] Good.
[CUSTOMER][NEUTRAL] I'm.
[AGENT][NEUTRAL] Ore busque and la poliavajoso no seguro socia.
[CUSTOMER][NEUTRAL] Well
[AGENT][NEUTRAL] You can say number.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] This one.
[CUSTOMER][NEUTRAL] They settled
[CUSTOMER][POSITIVE] Yes, my love.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] The podium and they'relia de los uh.
[CUSTOMER][NEUTRAL] or loss.
[AGENT][NEUTRAL] And see the hair in contrast to polisa primero but with the verific us to direction on eco electronico.
[CUSTOMER][NEUTRAL] See that.
[CUSTOMER][NEUTRAL] Oh yeah
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The electronic posa.
[AGENT][NEUTRAL] Uh, is a loave or no?
[CUSTOMER][NEUTRAL] In the memorial.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh, it, uh, cauda que.
[CUSTOMER][NEUTRAL] If I go on the yo.
[AGENT][NEUTRAL] Sierra quia una una fora.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] See la la primiretro website tura and sta ient to a firmarloviarlo patras.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] Uh, OK. Maternal electronic isn't responsible for.
[AGENT][NEUTRAL] Mm, no slopomanalcor electronicolopoverslompomandarasu casa.
[CUSTOMER][NEUTRAL] It's just in the mother.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Silao.
[CUSTOMER][NEUTRAL] OK, Mandela but like mandela.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Of studying Leega masen una semana is the palapolia suyaiuna Lia de los medios and aria parao toraquea marle a multi plan is the polia le cure care medical que queraver um so no.
[AGENT][NEUTRAL] Not in a kira uno in particular prosalistas sit a quela multi plan poa telephones.
[CUSTOMER][POSITIVE] That yes yes.
[CUSTOMER][NEUTRAL] Here.
[AGENT][NEUTRAL] Silo curelooslo masabelaturapogalos benefiosquereciosa reclamopela polias vile cure um sincuenta dolarescada via as a cuatro visasorano.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] Cinela copearaarta tambia.
[CUSTOMER][NEGATIVE] Yeah, no.
[CUSTOMER][NEUTRAL] No, no, yeah bosaronicles.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Clemionaarta tambi.
[AGENT][NEGATIVE] Le vallegar porse parado lama lama le vallegar aparte de de la tarjeta.
[CUSTOMER][NEUTRAL] Monday?
[AGENT][NEUTRAL] So when I said, uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Manta semana.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] a male you.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] El uh.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Um, so tengo er teleo deosleponmero or olo paso paraa per nose.
[CUSTOMER][NEGATIVE] Pomero.
[AGENT][NEUTRAL] Come see vase ya.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] No, nothing on mandalosa here.
[CUSTOMER][NEUTRAL] Ma.
[AGENT][POSITIVE] No, it helps you on.
[CUSTOMER][POSITIVE] It's the woman that handle it well.
[AGENT][NEUTRAL] OK, the helopasoillo paso con al Isima contestant and salina lo paso con no representante. OK, the momento.
[CUSTOMER][NEUTRAL] OK, we should that that OK, we sure that this.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Oh that's not it.
[CUSTOMER][NEUTRAL] For questions about your privacy choices, please view our privacy policy on our website at [PII] privacy-policy.
[CUSTOMER][NEUTRAL] Cit preta soreus deprivaciata nostra politica deprivaciat enuestrositio we in triple bleu [PII] multipla punto US Viagonal enhanced Guion privacy Guion policy.
[CUSTOMER][NEUTRAL] Thank you for calling Multiplans. Find a provider service for limited benefit plan members accessing the multi-plan network.
[CUSTOMER][NEUTRAL] Remain on the line to locate or confirm Mantengala Nina paralo liar oira estado de suprovedo la red. It's time for tam pour requeo [PII] representante.