AccountId: 011433970860
ContactId: 516fabfb-87ca-4ca8-b00c-bc587ddc2b7a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42240 ms
Total Talk Time (AGENT): 28199 ms
Total Talk Time (CUSTOMER): 9641 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/516fabfb-87ca-4ca8-b00c-bc587ddc2b7a_20250214T14:20_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, hi, [PII]. Uh, good morning. My name is [PII], and the first initial of my last name is [PII].
[AGENT][NEUTRAL] I'm very, yes, I'm OK, let me stop. I'm so sorry. I'm not able to understand you.
[AGENT][NEGATIVE] We, our connection is, is not good. I'm not able to understand what you're saying.
[CUSTOMER][NEUTRAL] Now, you can understand me. Now you can listen me proper?
[AGENT][NEUTRAL] No, sir, that is not much, no. I can tell it's a man's voice, but as far as what you're saying, I'm very sorry, but there is a lot of static or something on the line that is not making me able to understand you.