AccountId: 011433970860
ContactId: 50ec95c5-487a-4aba-8348-720fa6ad92f0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 352239 ms
Total Talk Time (AGENT): 128658 ms
Total Talk Time (CUSTOMER): 167860 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/50ec95c5-487a-4aba-8348-720fa6ad92f0_20250320T19:44_UTC.wav
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[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] See Olabuenas de mi nombres veto.
[AGENT][NEUTRAL] Why you wanna start this way.
[CUSTOMER][NEUTRAL] See me just have abajo beneficial the FPL and me and play um after me the meiro.
[CUSTOMER][NEUTRAL] And the was to run the um your visio the quesagnosis analysis sang yeah meat won't be going about pedia ole via el gap no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] your tea explanation of benefit um pero to me the poos and a redes a billionaire or no no my boy how you are.
[AGENT][NEUTRAL] Tao isle.
[CUSTOMER][NEUTRAL] Cerrodores.
[CUSTOMER][NEUTRAL] Tres res Iona odores siete res 00.
[AGENT][POSITIVE] mucha graci.
[CUSTOMER][NEUTRAL] That's it.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK. May who's your number, your name?
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] So telephonecia.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See me yes he says [PII] hi [PII] [PII].
[AGENT][NEUTRAL] telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Check it out.
[CUSTOMER][NEUTRAL] You know er to do.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Domino [PII].
[AGENT][NEUTRAL] No democracy does not important electronico sociopolia.
[CUSTOMER][NEUTRAL] Not to say whatever I said mere [PII].
[AGENT][NEUTRAL] No, I get this pharmaco corks farms.
[CUSTOMER][NEUTRAL] Ah, see the travajo So see the trava see yes said uh any any eventte arova pharmco.com yeah know what is a correo yeah you know.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] See solamentes is a a para vernadamas you like ado de vido Augustos quesquelesan mandando de parte de que agnostic er codia de serviio parasos laboratorios.
[CUSTOMER][NEUTRAL] See lafa is a Bio 4 in a B.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Potota yeah my number to me.
[CUSTOMER][NEUTRAL] I don't know moment to go to book candolo in the medicine. OK, redo the what.
[AGENT][NEUTRAL] Marsoventos de venti I'm sorry but I saiderio.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And I was on the marque.
[AGENT][NEUTRAL] See quasi agnostic for laborious perfecto.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] process with the uh.
[CUSTOMER][NEUTRAL] The cors in mhm.
[AGENT][NEUTRAL] With the
[AGENT][NEUTRAL] See.
[AGENT][POSITIVE] State on the Welling pharmacy prono OK, perfect.
[AGENT][NEUTRAL] Is there alamo for process the the erro de los cinco.
[AGENT][NEUTRAL] Elamo clamo negavido aquepolia noa beneficios para laboratorioentes solamentecuregatos and casocus assistance in mediqueya no no hospital and la salaergencia in casoque or examine the diagnostico.
[CUSTOMER][NEUTRAL] It's a correto.
[CUSTOMER][NEUTRAL] Oh yeah, I, I know so well, it's also examined not to go but no quaintance look at the you go PPC uh PCP, but uh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Mm, no, Porque laboratory for sals and and and quest.
[CUSTOMER][NEUTRAL] See, of patient, see.
[AGENT][NEUTRAL] The police are beneficials on over in the beneficio laboratories and the queques cuentacom labor in the peniente.
[CUSTOMER][POSITIVE] Perfect, studying, yeah, I wanna see on the next.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Yeah, OK, bueno mucha no, no, you're gonna get at all [PII] you know it's a all.
[AGENT][NEUTRAL] I'll come for you in the other way.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] You want
[CUSTOMER][NEUTRAL] Mhm bye bye.