AccountId: 011433970860
ContactId: 50dd99c3-4959-46b5-892e-a44f9805f5a9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 112199 ms
Total Talk Time (AGENT): 35586 ms
Total Talk Time (CUSTOMER): 53460 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/50dd99c3-4959-46b5-892e-a44f9805f5a9_20250408T16:40_UTC.wav
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[AGENT][NEUTRAL] Gracis American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Ola [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Pin gra aios is minobres esperanza estavayamando pararefiar beneficiosparon muto er creente beneficiario.
[AGENT][NEUTRAL] Si [PII] call number telephone.
[CUSTOMER][NEUTRAL] Ocho says Cinco tere says er er cinco.
[AGENT][NEUTRAL] That number of the police.
[CUSTOMER][NEUTRAL] Uh zeros unouebe.
[CUSTOMER][NEUTRAL] [PII] uno [PII] elimer er lalerepeido.
[AGENT][NEUTRAL] FA the Florida.
[CUSTOMER][NEUTRAL] Present.
[AGENT][NEGATIVE] Yeah, no.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Almost doseitre de rogeniocho.
[AGENT][NEUTRAL] Immedijoesitavanefiios.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] First of all
[CUSTOMER][NEUTRAL] ASC Activa or no?
[AGENT][NEUTRAL] No, la polia Seloia primero de marodos mic Cinco deje namasbuscaversi aiotrapolis.
[CUSTOMER][NEUTRAL] So lookquistaviendo porquetambien notesusuro activos Amarla paraver.
[AGENT][NEUTRAL] Silonicapolia quetenia nosis canlo uh maso primerados vent cinco.
[CUSTOMER][NEUTRAL] OK, gracia [PII] we are to no la fechao ecuadrocho beeventicinco muchisima gracia taloo bye bye.
[AGENT][NEUTRAL] You never
[AGENT][NEUTRAL] See that's just the amount of.