AccountId: 011433970860
ContactId: 50d9eb85-7936-4169-90bf-5d2117777548
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18409 ms
Total Talk Time (AGENT): 2960 ms
Total Talk Time (CUSTOMER): 5159 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/50d9eb85-7936-4169-90bf-5d2117777548_20250515T18:48_UTC.wav
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[AGENT][NEUTRAL] So I disappear.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] I can barely hear you.
[CUSTOMER][NEGATIVE] I can barely hear you. I'm gonna hang up and call back.