AccountId: 011433970860
ContactId: 50cbf4e9-362f-465c-86ca-cbaa4c27417e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 193759 ms
Total Talk Time (AGENT): 76471 ms
Total Talk Time (CUSTOMER): 78603 ms
Interruptions: 0
Overall Sentiment: AGENT=1.4, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/50cbf4e9-362f-465c-86ca-cbaa4c27417e_20250127T14:20_UTC.wav
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[AGENT][POSITIVE] We one of the gusto.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][POSITIVE] [PII].
[AGENT][NEUTRAL] one of the.
[CUSTOMER][POSITIVE] I gracias er sandoortospaciente.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But I hope the net should go back to the outpatient.
[AGENT][POSITIVE] OK, perfect [PII] del primero.
[CUSTOMER][NEUTRAL] OK, la primera is cerro [PII] unosiete uno says.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII] [PII] or no, no, so no significant [PII] uno loopros nos.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No, solamente los los uh prime city heoses.
[CUSTOMER][POSITIVE] Initos. OK, perfecto [PII].
[AGENT][POSITIVE] No problem. En telephone call to [PII].
[CUSTOMER][NEUTRAL] Cincore says 00 Cinco correct.
[AGENT][NEUTRAL] OK, in no extension perfect. A house [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Can I get the number de la persona la etche as immiento.
[AGENT][NEUTRAL] Sister I'm available for?
[CUSTOMER][NEUTRAL] OK, ASMR [PII].
[AGENT][NEUTRAL] Which is verification.
[AGENT][NEUTRAL] And the clos beneficio queso solamentari in the a disclaimer quelalia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, got yes.
[AGENT][NEUTRAL] A plan outpatient services Lapoliacore.
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] OK
[AGENT][POSITIVE] Nice to see patient.
[AGENT][NEGATIVE] For outpatient services Lapoliacureo Maximo de mildola is diars.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, sent to Nombrespe you ela feesero benic dos benicinco correct.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] So [PII].
[CUSTOMER][NEUTRAL] You don't see the heir a lot room seito.
[AGENT][POSITIVE] Mm OK perfect enterprise.
[CUSTOMER][NEUTRAL] Uh, no, it was a different deon it says prosperity life group.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Beavaquera American pop life. OK, well no, muchisimas gracioto quetengaia.
[AGENT][NEUTRAL] you.
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] You want me to tell you bye bye