AccountId: 011433970860
ContactId: 50c2f604-6e17-4628-b33d-93c85c803978
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13640 ms
Total Talk Time (AGENT): 6911 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/50c2f604-6e17-4628-b33d-93c85c803978_20250311T14:48_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning thank you for calling APL this is.