AccountId: 011433970860
ContactId: 5092fddf-92a9-488d-80f4-f7649115c3a5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 280119 ms
Total Talk Time (AGENT): 100228 ms
Total Talk Time (CUSTOMER): 90039 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/5092fddf-92a9-488d-80f4-f7649115c3a5_20250128T15:12_UTC.wav
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[AGENT][NEUTRAL] We wanted to ask.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] the other way.
[CUSTOMER][NEGATIVE] Uh, [PII] es car [PII] in no poli.
[AGENT][NEUTRAL] [PII]. OK, to the boy from the circopoliapele power.
[CUSTOMER][NEUTRAL] Go appelle.
[CUSTOMER][NEUTRAL] No last thing for me [PII] me nosallo la polio.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, the only [PII] sir.
[AGENT][NEUTRAL] [PII] may I put you.
[CUSTOMER][NEUTRAL] They don't know magic or anything else so much.
[AGENT][NEUTRAL] In the end.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] 77.
[CUSTOMER][NEGATIVE] chores.
[AGENT][NEUTRAL] Ocho says.
[CUSTOMER][NEUTRAL] All right.
[AGENT][NEUTRAL] What.
[AGENT][NEUTRAL] Treogene resogeneogene says.
[CUSTOMER][NEUTRAL] Alright sir.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] And it's.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, [PII] or those NS?
[CUSTOMER][NEUTRAL] On 9.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I know it's go. hm.
[AGENT][NEUTRAL] So for systemic rea you um and then they are gonna form sabiddo numerro the group socido de la polia part the cons.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] It's see I companero.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] See see see you uh informacion.
[CUSTOMER][POSITIVE] That means I won.
[CUSTOMER][NEUTRAL] They're going to say that's the that.
[CUSTOMER][NEUTRAL] You put on the.
[CUSTOMER][NEGATIVE] Er no.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] That means going to just to confirm.
[AGENT][NEUTRAL] To.
[CUSTOMER][NEUTRAL] El group or this noes.
[CUSTOMER][NEUTRAL] In prime so, I'm in a Mando.
[AGENT][NEUTRAL] 6700.
[CUSTOMER][NEUTRAL] See, but they say, no I think.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Do say nose correct.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Huh?
[AGENT][NEUTRAL] E
[CUSTOMER][NEUTRAL] Capone for.
[AGENT][POSITIVE] So you correct.
[CUSTOMER][NEUTRAL] Lima Beheli.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] In your
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, what do you prefer verific card number and company.
[CUSTOMER][NEUTRAL] Baghetti.
[AGENT][NEUTRAL] Be in North America.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, check it out here.
[CUSTOMER][NEUTRAL] Oh, you were saying, no, says he opponent.
[AGENT][NEUTRAL] escobar.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] It's for you.
[CUSTOMER][NEUTRAL] T
[AGENT][NEGATIVE] Uh, so no.
[CUSTOMER][NEUTRAL] OK, the [PII] says a look on HR.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] One which is here.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Good, got you.