AccountId: 011433970860
ContactId: 50861df5-dee6-4030-b0d5-dc210f668ca4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2799 ms
Total Talk Time (AGENT): 2799 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/50861df5-dee6-4030-b0d5-dc210f668ca4_20250130T16:31_UTC.wav
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[AGENT][NEUTRAL] Contacting ATM. My name is [PII]. How may I help you?