AccountId: 011433970860
ContactId: 507d094e-09b1-45e8-9c6f-453fabc0c9f1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19049 ms
Total Talk Time (AGENT): 11439 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/507d094e-09b1-45e8-9c6f-453fabc0c9f1_20250218T16:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?