AccountId: 011433970860
ContactId: 506d921e-14f5-4eb1-bfc3-c7d17e576c48
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 173190 ms
Total Talk Time (AGENT): 105410 ms
Total Talk Time (CUSTOMER): 68572 ms
Interruptions: 4
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/506d921e-14f5-4eb1-bfc3-c7d17e576c48_20250516T21:14_UTC.wav
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[AGENT][NEUTRAL] When graciapelelagengusto.
[CUSTOMER][NEUTRAL] See a [PII].
[AGENT][NEUTRAL] I
[CUSTOMER][NEGATIVE] Er yeah er see you then claim queer peronosecommo conientoel it's so orentas.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] So I
[AGENT][NEUTRAL] OK, see la on the in the clan telephone and casocala maseas in my.
[CUSTOMER][NEUTRAL] Yeah just your face.
[CUSTOMER][NEUTRAL] Terese.
[AGENT][NEUTRAL] OK, yeah, numerapolisa.
[CUSTOMER][NEUTRAL] Cerrocinco cinco say zeroohoue.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] ask someone.
[AGENT][NEUTRAL] Me to uh fashion as immiento.
[CUSTOMER][NEUTRAL] Uh, Marshall dresses ent today.
[AGENT][NEUTRAL] OK, and I assume.
[CUSTOMER][NEUTRAL] Er parent trea [PII] our ranches trenta.
[AGENT][NEUTRAL] gras, yes.
[AGENT][NEUTRAL] OK, [PII] clamo, um, tenemosun formulario estrapajina web and I am a public punto con el formularios and espanol in England. See, I am a public [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I am a, I'm in public.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] this in [PII] primeraoja intros loquetine can be uh loqueva mojaneesitason do documentcuojunto Juel from molario.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] A primdocuo el lapliacion the beneficio de seguro primariola cualindicala cantila queohaplicaonal depaco seguro yes uno decumento ella este la factura de tajada coneco de god.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, Tain. Perfect. Tain.
[AGENT][NEUTRAL] Mhm. Let's see Juandoreamolores and processesariamolare clamore borrison or mamente talietalabora de cuandoresimamore clamo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, and because I a lot loo I enjoy it.
[AGENT][NEUTRAL] Um, puede.
[CUSTOMER][NEUTRAL] OK, let me lopan I say.
[AGENT][NEGATIVE] No, no, lepagariamo whose samentesa reclamolepagamoreamentosa reclamo direct lamente.
[CUSTOMER][NEUTRAL] Uh, Italian to say OK.
[AGENT][NEUTRAL] Uh, but probably or the servicing.
[CUSTOMER][NEUTRAL] So I went to a pita can send me on the bill is the rainbows to me.
[AGENT][POSITIVE] Correct, yes. Mhm.
[CUSTOMER][NEUTRAL] OK, OK, that's the link from here.
[AGENT][NEUTRAL] Then I go ma.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] No, it's a total, it's a total gracia [PII].
[AGENT][NEUTRAL] Wait here for you you want me to send back.
[CUSTOMER][NEUTRAL] Bye bye.
[AGENT][NEUTRAL] OK.