AccountId: 011433970860
ContactId: 506976b8-8d6a-4c46-9881-ae9828ecc4d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 282040 ms
Total Talk Time (AGENT): 143092 ms
Total Talk Time (CUSTOMER): 73550 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/506976b8-8d6a-4c46-9881-ae9828ecc4d6_20250207T13:50_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Allow me.
[AGENT][NEUTRAL] We do.
[CUSTOMER][NEUTRAL] It's on the Grammy cuenta and apeleonjanomi me social security a kid it's a que.
[CUSTOMER][NEUTRAL] Can posma.
[CUSTOMER][NEUTRAL] On.
[AGENT][NEUTRAL] In the end, uh sisters are gonna pay me.
[CUSTOMER][NEUTRAL] [PII] Minco.
[CUSTOMER][NEUTRAL] O2 days
[CUSTOMER][NEUTRAL] [PII] that you know face.
[AGENT][NEUTRAL] Cerno says.
[CUSTOMER][NEGATIVE] No, Uno safe.
[AGENT][NEUTRAL] Sauna.
[AGENT][POSITIVE] gracias.
[AGENT][NEUTRAL] Cincogen says this he says.
[AGENT][NEUTRAL] number.
[CUSTOMER][NEUTRAL] The Sarato.
[AGENT][NEUTRAL] Sofia pro ento tele.
[CUSTOMER][NEUTRAL] Um, marzo inquirea tea es Jose noventa uno er rose in electronico escrisoro [PII] [PII].
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] It's Vinitreon Norwest Bintisaa.
[CUSTOMER][NEUTRAL] A.
[AGENT][NEUTRAL] That's.
[CUSTOMER][NEUTRAL] Uh, [PII] reres [PII].
[AGENT][NEUTRAL] You guys just to verification information you want just the line are you certain information.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The introsendo eslamique was in a systemma um perito solo lapainno parasitamos.
[AGENT][NEUTRAL] Let me do it before and candureandoteva uh no sorry that new user.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] Yes, [PII]. I'm an individual with an APL insurance policy, correct.
[AGENT][POSITIVE] Perfect and logo lepique verificspeido.
[AGENT][NEUTRAL] Bustamantecerro.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Osamamente.
[CUSTOMER][NEUTRAL] Boos a month.
[AGENT][NEUTRAL] OK, so numeral per seguro es el trezuno Ocho Ochoit navedos.
[CUSTOMER][NEUTRAL] Uh, see.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] stress.
[AGENT][NEUTRAL] This is he.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So Correoescristoval [PII].
[AGENT][NEUTRAL] I ultimo la [PII] que tress res.
[CUSTOMER][NEUTRAL] See
[AGENT][POSITIVE] Perfecto intente in here um queloqueode was a commoel systemma loquetique conocer can inform intros in the momento coincide conloquenos samos in a system.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] So bustamante er er er intenence is crevisu apeido desta form.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK, then no problem.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Sigler.
[CUSTOMER][POSITIVE] Yeah, I'll check it out.
[AGENT][POSITIVE] Perfecto loqueoses from ine conquelo permiss.
[AGENT][NEUTRAL] sit there.
[CUSTOMER][NEUTRAL] OK, I'll check it out.
[CUSTOMER][NEUTRAL] No, Solo and
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Is.