AccountId: 011433970860
ContactId: 5050917d-b132-4b23-b31a-38bb8bab6447
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42169 ms
Total Talk Time (AGENT): 10841 ms
Total Talk Time (CUSTOMER): 20400 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/5050917d-b132-4b23-b31a-38bb8bab6447_20250116T21:00_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hey, hi, this is [PII]. I'm calling for Prada office. I'm looking for a claim status.
[AGENT][NEUTRAL] OK, could you spell your name for me, please?
[CUSTOMER][NEUTRAL] It's a [PII].
[AGENT][NEUTRAL] And may I please have a callback number?
[CUSTOMER][NEUTRAL] Oh, culinary health, right?
[CUSTOMER][NEUTRAL] Is this a culinary health or not?
[AGENT][NEUTRAL] This is American Public Life.
[CUSTOMER][POSITIVE] Oh, sorry, ma'am. It's a misrouted, so thank you. Thank the information.
[AGENT][POSITIVE] Thank you.