AccountId: 011433970860
ContactId: 504b291b-f65e-457a-8348-5284f415ff02
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2779 ms
Total Talk Time (AGENT): 2779 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/504b291b-f65e-457a-8348-5284f415ff02_20250220T15:52_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Lives. This is