AccountId: 011433970860
ContactId: 502c77f6-fb4e-45c4-8453-f6df766cbf8c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19579 ms
Total Talk Time (AGENT): 5079 ms
Total Talk Time (CUSTOMER): 12230 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/502c77f6-fb4e-45c4-8453-f6df766cbf8c_20250122T18:50_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, [PII]. Good afternoon. My name is [PII] calling from Baptist Hospital in [PII], wanting to, if possible, verify eligibility for a patient that has already been seen.
[AGENT][NEUTRAL] All right, [PII]