AccountId: 011433970860
ContactId: 5028339c-5983-4616-baeb-47af9ef39f69
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 101069 ms
Total Talk Time (AGENT): 30577 ms
Total Talk Time (CUSTOMER): 73075 ms
Interruptions: 3
Overall Sentiment: AGENT=3.3, CUSTOMER=1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/5028339c-5983-4616-baeb-47af9ef39f69_20250130T18:09_UTC.wav
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[CUSTOMER][NEGATIVE] Lame.
[AGENT][POSITIVE] We're gonna start this.
[AGENT][POSITIVE] We wanna start this.
[CUSTOMER][NEUTRAL] When a
[AGENT][POSITIVE] We gonna start this American public life.
[CUSTOMER][NEUTRAL] See you wanna start the merelariza [PII] um amime what to uh.
[CUSTOMER][NEUTRAL] And toyfualal social para que socio conventos agrifi queque paragaya tai cuando medicine que que queerita.
[CUSTOMER][NEUTRAL] And don't say yo mimo you know on needinero but it the nuvo alaita yes of course.
[CUSTOMER][POSITIVE] and so valid era.
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEGATIVE] Singing papela and no sing social value no me no borava.
[AGENT][NEUTRAL] Uh, [PII] American public life insurance so a company American nomos uh.
[CUSTOMER][NEUTRAL] Ah
[AGENT][NEUTRAL] Like and so.
[CUSTOMER][POSITIVE] I'll be a man I know they cook because it's so yummy.
[AGENT][NEUTRAL] And so la la.
[CUSTOMER][POSITIVE] They cool them.
[CUSTOMER][NEUTRAL] OK, gracia.
[CUSTOMER][POSITIVE] It's a coolpe you want me in the now.