AccountId: 011433970860
ContactId: 50104e44-f46c-4b76-8ca5-4493ba26717c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 105480 ms
Total Talk Time (AGENT): 46368 ms
Total Talk Time (CUSTOMER): 57859 ms
Interruptions: 1
Overall Sentiment: AGENT=1.2, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/50104e44-f46c-4b76-8ca5-4493ba26717c_20250304T14:17_UTC.wav
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[AGENT][NEUTRAL] It has a mad American public life. Minamre [PII].
[CUSTOMER][NEUTRAL] Oh I'm gonna yeah I'm but it's.
[AGENT][NEUTRAL] Let's see you call the number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] That
[AGENT][NEUTRAL] So no telecon.
[CUSTOMER][NEUTRAL] Dressino do dress 10 0 no no no.
[AGENT][NEUTRAL] It.
[AGENT][NEUTRAL] Gracias the number of the police.
[CUSTOMER][NEUTRAL] Ludo Cinco.
[AGENT][POSITIVE] My favorite number is that mental.
[CUSTOMER][NEUTRAL] Seer no Natalie ella pe Castro ila feiment sembre quince yes no and.
[AGENT][POSITIVE] yesjoesita beneficios.
[CUSTOMER][NEUTRAL] You know
[CUSTOMER][NEUTRAL] See um.
[CUSTOMER][NEUTRAL] OK, I mean.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK, so no polo gratisa los beneficiosareanos re clamos Sivaseparona consulta la polia nolo cure persis prosedimientos cubrea saquinientozolaresordia.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] No, it has.
[AGENT][NEUTRAL] Uh, Silas consultas no las cure.
[CUSTOMER][POSITIVE] OK, perfect. [PII] put her number as reference.
[AGENT][NEUTRAL] Not in the most numerals the referenciapodusermi nombre la fechao yes [PII].
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] No, [PII] is here.
[AGENT][NEUTRAL] You want me to access for your my American public life Paso [PII] bye.