AccountId: 011433970860
ContactId: 4fefb899-1ac5-40b4-aecc-afa578a5b5a1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7860 ms
Total Talk Time (AGENT): 2809 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/4fefb899-1ac5-40b4-aecc-afa578a5b5a1_20250422T17:36_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] [PII] this is [PII].
[AGENT][NEUTRAL] [PII] this is [PII].