AccountId: 011433970860
ContactId: 4f849ec4-e2c9-42c0-b578-3d69c34e8526
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15409 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2679 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/4f849ec4-e2c9-42c0-b578-3d69c34e8526_20250625T12:04_UTC.wav
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[CUSTOMER][NEUTRAL] It's me again.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Hello?