AccountId: 011433970860
ContactId: 4f7b7c83-d4f9-4c38-a7ea-baf68edefed9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4380 ms
Total Talk Time (AGENT): 3719 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/4f7b7c83-d4f9-4c38-a7ea-baf68edefed9_20250522T16:18_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?