AccountId: 011433970860
ContactId: 4f7a3f33-c3fe-4496-9751-8dd976733206
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2859 ms
Total Talk Time (AGENT): 988 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/4f7a3f33-c3fe-4496-9751-8dd976733206_20250513T15:09_UTC.wav
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[AGENT][POSITIVE] Thank you for calling