AccountId: 011433970860
ContactId: 4f64a4f8-00e8-4801-8a27-0a4dfc03ae46
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20090 ms
Total Talk Time (AGENT): 12469 ms
Total Talk Time (CUSTOMER): 3801 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/4f64a4f8-00e8-4801-8a27-0a4dfc03ae46_20250515T12:13_UTC.wav
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[AGENT][NEUTRAL] My name is. How may I help you?
[CUSTOMER][NEUTRAL] Hello, I'm sorry I can't hear you.
[AGENT][NEUTRAL] Yes, thank you for contacting ATL. Are you able to hear me now?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] I can hear you very far away.
[AGENT][NEUTRAL] OK, yeah, I'm sorry, I can't hear you very well either. Um, my name is [PII]. Thank you for contacting ATL, how can I help you?