AccountId: 011433970860
ContactId: 4f4ff9e3-a6f9-4722-8bdd-27943ec9a36a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23219 ms
Total Talk Time (AGENT): 8749 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/4f4ff9e3-a6f9-4722-8bdd-27943ec9a36a_20250529T21:34_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APO. This is [PII]. How can I help you?