AccountId: 011433970860
ContactId: 4f24d25f-d556-435f-880f-3bec15ee00e6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37650 ms
Total Talk Time (AGENT): 22001 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/4f24d25f-d556-435f-880f-3bec15ee00e6_20250206T22:43_UTC.wav
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[AGENT][POSITIVE] Good Afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Mm, I'm not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line disconnecting the call.