AccountId: 011433970860
ContactId: 4f0165a8-33e3-4024-ad1f-29e9dc8f59e3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 39549 ms
Total Talk Time (AGENT): 769 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/4f0165a8-33e3-4024-ad1f-29e9dc8f59e3_20250507T15:26_UTC.wav
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[AGENT][NEUTRAL] Hello?