AccountId: 011433970860
ContactId: 4f00d5e7-f1bf-4b9e-83df-8c8e56a8f195
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 165360 ms
Total Talk Time (AGENT): 64121 ms
Total Talk Time (CUSTOMER): 97420 ms
Interruptions: 3
Overall Sentiment: AGENT=0.6, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/4f00d5e7-f1bf-4b9e-83df-8c8e56a8f195_20250306T14:39_UTC.wav
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[AGENT][NEUTRAL] When it is gracias [PII].
[CUSTOMER][NEUTRAL] Bueno de [PII], you think er er American Polish life a kid de travasemorean.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Perolotuyamando Iquetengogo park paquemelo pongangaungu medicine er quetengo quedes number of the polia peron ella patica you know loo.
[AGENT][NEUTRAL] Talve is abajola steero no matter the inpatient or outpatient hospital.
[CUSTOMER][NEUTRAL] I see the interlopitao fuera inreau in fuera no it's a numer poliza.
[AGENT][NEUTRAL] See the inpatient hospital orambie outpatient hospitals.
[CUSTOMER][POSITIVE] Oh, no savilorea manera but you will better yeah.
[AGENT][NEUTRAL] The equal is a numeral. uh-huh al is a numeral.
[CUSTOMER][NEUTRAL] So the scene.
[CUSTOMER][NEUTRAL] Miner of the group, no, the que queledio.
[AGENT][NEUTRAL] No, no, uh, Bajo and Laarta, the inpatient hospital benefit cert number.
[CUSTOMER][NEUTRAL] Uh, yeah, it's Cerrouno Nueocho Cincocho.
[CUSTOMER][NEUTRAL] Unosero Melle.
[AGENT][POSITIVE] OK, gracias.
[AGENT][NEUTRAL] Ono Nue Ochocinco Ocho.
[CUSTOMER][NEUTRAL] Goosera.
[AGENT][NEUTRAL] On.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] M A C.
[AGENT][NEGATIVE] He can see almost dead.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Uh-huh, I see it lapoel Numero de la Paullia.
[CUSTOMER][NEUTRAL] Ah, ya is a senor a quinovela palabra poliolo pita fuera you know me nomajes see.
[CUSTOMER][NEUTRAL] Uh yeah, gray and don't say.
[AGENT][NEUTRAL] It's unplara Algomas.
[CUSTOMER][NEUTRAL] It it
[CUSTOMER][NEUTRAL] El Grupois man was preunto tracos be do uno do uno uno.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see yes S STS a Numero de Grupo.
[CUSTOMER][NEUTRAL] As Manti.
[CUSTOMER][POSITIVE] Uh, yeah, OK. I, muchisima gracia.
[AGENT][NEUTRAL] Autrabel.
[AGENT][POSITIVE] It's a pleasure. I am I think [PII].
[CUSTOMER][NEUTRAL] And grass, yeah, when the no, no, that's a grassy with a man.
[AGENT][NEUTRAL] OK, Gracia. Well, gracia party are apila neisital Gomaaminos, OK.
[CUSTOMER][NEUTRAL] A lottroluga.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] No. See, Gracia, bye-bye.
[AGENT][POSITIVE] Gracias [PII].