AccountId: 011433970860
ContactId: 4e9b298b-3408-43ce-8828-af49b1c4d5fd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 325839 ms
Total Talk Time (AGENT): 106363 ms
Total Talk Time (CUSTOMER): 198028 ms
Interruptions: 5
Overall Sentiment: AGENT=0.5, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/4e9b298b-3408-43ce-8828-af49b1c4d5fd_20250103T16:17_UTC.wav
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[CUSTOMER][NEUTRAL] Alright, I can.
[AGENT][NEUTRAL] That is me. My number is [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It's the era consult era dentist.
[AGENT][NEUTRAL] OK, I put you call no depoa.
[CUSTOMER][NEUTRAL] Spanish and.
[CUSTOMER][NEUTRAL] Yeah, but that means.
[CUSTOMER][NEUTRAL] Is is that the VIN number?
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] I know, would that be the VIN number or see that is this a VIN number a policy it's a 0 it's 0.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Siero.
[AGENT][NEUTRAL] Is a number.
[CUSTOMER][NEUTRAL] Blanca is center of grasses.
[AGENT][NEUTRAL] It's the number at telephone.
[CUSTOMER][NEUTRAL] Quote entote.
[CUSTOMER][NEUTRAL] The tao taou tao.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] In my if he got to directionic or electronica.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Perloya blanca senteno cuatroaidosicorreo.
[CUSTOMER][NEUTRAL] Aurora you made unto.
[CUSTOMER][NEUTRAL] Oh
[AGENT][POSITIVE] Gracias um Ila direction.
[CUSTOMER][NEUTRAL] Sorry.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] I like as soon as the Central Avenuen central.
[CUSTOMER][NEUTRAL] Is Islam.
[CUSTOMER][NEUTRAL] When I am.
[AGENT][POSITIVE] No, not a problem
[CUSTOMER][NEUTRAL] That's another.
[AGENT][NEUTRAL] No, no, I, so a kiteno so different the numerro de polia so plan dental a plan dental is is elmismo numer on a masquetermina and cinco. So those cinco chocinco is the paraonalista denista uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEGATIVE] Don't get no.
[AGENT][NEUTRAL] Um, siporque de lisao tarjeta que quetal dental.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm porquelabanita el dentista.
[CUSTOMER][NEUTRAL] Well, yeah, yeah, for me.
[CUSTOMER][NEUTRAL] No this.
[CUSTOMER][NEUTRAL] that's it.
[CUSTOMER][NEUTRAL] I can tell.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] To conesa Poliauera vera al denista no no quescerning in particular perosierronalista de losentistas to via quelarleoteda I the.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Al Carrington eating telefoo de osloquiere.
[CUSTOMER][NEUTRAL] The for power.
[AGENT][NEUTRAL] See no telephoneos is unochos tientos.
[CUSTOMER][NEUTRAL] Uno choos mhm.
[AGENT][NEUTRAL] Dovero.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] Cerrocinco Dostres.
[CUSTOMER][NEUTRAL] The score mhm ok I am.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] See the dentistan I mean puesentista oteposa er dentistaria.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] No, not.
[CUSTOMER][NEUTRAL] OK, there are no thing of this.
[AGENT][NEUTRAL] Oh, OK. I see.
[CUSTOMER][NEUTRAL] Mm I'm tele today.
[AGENT][NEUTRAL] Keonnalisa de losaria mhm.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] OK, it is layo.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Um, lebanda unallisa denistas used the cer susita no masque dental uh-huh, porque queos the media er me uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Oh, OK, let's stop Mucha gracia.
[AGENT][NEUTRAL] So no the police are rental is eldocincocho erroue.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Those in Ocho they don't know.
[AGENT][NEUTRAL] Cerroinco.
[CUSTOMER][NEUTRAL] Cerroinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm docinco rocho per errocinco.
[AGENT][NEUTRAL] Yes, yes.
[CUSTOMER][POSITIVE] Oh OK, mucha gracia. I just I went there grass. OK, bye bye bye.
[AGENT][NEUTRAL] Yeah, no, no, that's not American public life by.