AccountId: 011433970860
ContactId: 4e97e2f6-8581-4a3b-a698-c56b2ab0ec30
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 512140 ms
Total Talk Time (AGENT): 316345 ms
Total Talk Time (CUSTOMER): 169604 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/4e97e2f6-8581-4a3b-a698-c56b2ab0ec30_20250130T20:47_UTC.wav
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[AGENT][NEUTRAL] We want to sell this.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] We're gonna start as a singer.
[CUSTOMER][NEUTRAL] Gras me my best came make come up solicit claim uh con no unit to cancella don city can queer.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] OK, and Tiano system are pro police sip a locally search for.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Same.
[CUSTOMER][NEUTRAL] Claro is a numeral group.
[AGENT][NEUTRAL] Lego outpatient certificate number when hospitals are number indo de la CS.
[CUSTOMER][NEUTRAL] This a plan meddling select group this is noventicinco they say.
[AGENT][NEUTRAL] And a part a tale is another outpatient certificate number.
[AGENT][NEUTRAL] Tinangleleocho uh-huh.
[CUSTOMER][NEUTRAL] Uh, see
[CUSTOMER][NEUTRAL] This is uh rosinos sente dos.
[CUSTOMER][NEUTRAL] No, I think it says Mel Lee.
[CUSTOMER][NEUTRAL] Emiso.
[AGENT][NEUTRAL] Mo check. OK, let me confirm soo direction and telephone.
[CUSTOMER][NEUTRAL] 03 squat.
[AGENT][NEUTRAL] Erections may I help you now?
[CUSTOMER][NEUTRAL] Uh this is a 70 uatro so we sent in quadro park.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Uh, [PII], uh, rere Cinto Chee Cinco.
[AGENT][NEUTRAL] telephone call.
[CUSTOMER][NEUTRAL] Cresin cinco noes into squattro incha ande cuatro.
[AGENT][NEUTRAL] check for confirmation is the play formallo clamo conus so opaquereliso correct.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And you.
[AGENT][NEUTRAL] When is the caso a bossos and your opinion no unnecessitamosel builddelado el ludo neo el el pro America.
[AGENT][NEUTRAL] Klua en stevi cordio de diagnosticoyraseientos.
[CUSTOMER][NEUTRAL] J
[CUSTOMER][NEUTRAL] What's it called [PII] to see.
[AGENT][NEUTRAL] Mhm. Apar document samos laplication beneficios deus principal.
[AGENT][NEUTRAL] abs alto el pago queten paraservisos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Its rose principal una que o and resi clamoilloa process just aqueselomane oh rio de la pain no ae er quineus principal.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] They use they put in just say uh automatic recomosa or louvien el portal.
[CUSTOMER][NEUTRAL] T
[CUSTOMER][NEUTRAL] Buenoon no send the puelalido contending with the la.
[AGENT][NEUTRAL] Porto.
[CUSTOMER][NEUTRAL] Basic seeplica er.
[AGENT][NEUTRAL] OK, Lex see Lelicalo beneficials the principal susce principal.
[CUSTOMER][NEUTRAL] Tell us when
[CUSTOMER][NEUTRAL] In the momentoa na.
[AGENT][POSITIVE] It perfect.
[CUSTOMER][NEUTRAL] Um, lady croquenocturi.
[AGENT][POSITIVE] O2 correct.
[CUSTOMER][NEUTRAL] The
[AGENT][POSITIVE] Perfect queerna de las queer necessita likesliacion the beneficios del Dia quiste proseo.
[AGENT][NEUTRAL] I ileosque performer sipueseguarse Celle Copagouransa para servicios include explicationneficios.
[CUSTOMER][NEUTRAL] Mhm. Li Nintendo.
[AGENT][NEUTRAL] He recorded a yo de luguard necessarily proseo medio que tenga loss diagnosticosos.
[CUSTOMER][NEUTRAL] List uh I can rescioique madeva.
[AGENT][NEUTRAL] Mhm, but alasaria noso doo doos pardon.
[AGENT][NEUTRAL] Uh, the reseras Lopez or a traves the, um, pardon correorel PO box trajeta.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Loser effects include lata o pue una cuenta linear.
[CUSTOMER][NEUTRAL] T.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] And Donle is a secure punto. I am a public punto conte pue cuenta a.
[AGENT][NEUTRAL] He was sumotoste TNA parameters.
[CUSTOMER][NEUTRAL] Thing.
[CUSTOMER][NEUTRAL] Yeah, EK plus on Maximo tango.
[AGENT][NEUTRAL] Mm.
[AGENT][NEGATIVE] Uh no.
[AGENT][NEUTRAL] We are sitting a little.
[CUSTOMER][NEUTRAL] Ah when that broad kick.
[CUSTOMER][NEUTRAL] See that's but the tocala came and be an el el el documentcuo de la priacion port me I said good sport prota que plaotenia.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Claro laro, no, uh, no, so not pao clamoeoria and no cuentamente.
[CUSTOMER][NEUTRAL] No, no, nothing. Uh-huh.
[AGENT][POSITIVE] Thank you Porqueurient direct mental portal ebuscarlafi direct.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] When, uh, Osa lia premilapaina pero queer kios benefits Iolamique conos bios benefici.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] no darlings beneficiosquela polite appleinablos ente esto solamentes una bets a guarantee a est a disclaimer quela polia.
[CUSTOMER][NEUTRAL] I sent.
[CUSTOMER][NEUTRAL] Let's
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] It's the pole those beneficios one beneficioorrospiliacion el leva curious gas to maximo de mildorealla spi.
[CUSTOMER][NEUTRAL] Uh we.
[CUSTOMER][NEUTRAL] $1 million uh-huh.
[AGENT][NEUTRAL] He.
[AGENT][NEUTRAL] I yes, Eltamento medical cureva is ambulaio or outpatient and is the cancel beneficial solamente de ciento Zola desorilla.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, uh-huh.
[AGENT][NEUTRAL] Yes, to ban corridosinosa and la emergency hospital and an urgent care and casque here she release examined the diagnostic I mentioned that she examine the agnosticos and the facil bulletoria on central queerplaca magneticas.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Same
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See mhm.
[AGENT][NEUTRAL] In Caoero the Mulancia the physica.
[AGENT][NEUTRAL] Tamilaudaretamento ambula cancer laboratoriosentes equipomeo e los cervicioscutesiva dentro deloicel doctor no le cure copago de la vicio Dole release of protratamiento esta oesoscuberto [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Uh, 1010 and polar claque look at me polio in the medijolaformeformas the the theyerderaver see see the president.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Clara.
[CUSTOMER][NEUTRAL] When in terms of que no tachisimas gracias.
[AGENT][NEUTRAL] Is [PII].
[AGENT][POSITIVE] It's excellent and your excellent.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, yes, but knowing me I.