AccountId: 011433970860
ContactId: 4e96e13a-7de8-4f94-899d-69536e45a465
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 180059 ms
Total Talk Time (AGENT): 55032 ms
Total Talk Time (CUSTOMER): 49178 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/4e96e13a-7de8-4f94-899d-69536e45a465_20250409T13:45_UTC.wav
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[AGENT][NEUTRAL] Well that's just being a my American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Bueno [PII], um, [PII] mi nombres [PII] la seguraza the APL con um regarding accident.
[AGENT][NEUTRAL] OK, um, call us the number of depolia.
[CUSTOMER][NEUTRAL] Um, see, let me go to pull this out and then.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] Uh, see, a mammo Poly, sir.
[CUSTOMER][NEUTRAL] OK, yeah, it's do cuatrosiete siete.
[CUSTOMER][NEUTRAL] Uno Quatro Ochoa.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ochouesie.
[AGENT][NEUTRAL] See, no, it's a number of the police numbers to sell this to [PII].
[CUSTOMER][NEUTRAL] Mm and so one moment.
[CUSTOMER][NEUTRAL] But the safere Nueve.
[CUSTOMER][NEUTRAL] Do a
[CUSTOMER][NEUTRAL] Cuatro says no.
[AGENT][NEUTRAL] Your number is.
[CUSTOMER][NEUTRAL] [PII], no my son.
[AGENT][NEUTRAL] Brent of fairly list.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] See, porque you know notenelparao the accidente in Oleva conteas preunta prelapoasaparan masquelos no masadan and less.
[CUSTOMER][NEUTRAL] OK, yes I
[AGENT][NEUTRAL] Sire, um.
[AGENT][NEUTRAL] Alo consumamapaqueme permisola conotepa nothing like I said you eso conos.
[CUSTOMER][NEUTRAL] OK, um, why not.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] One of
[AGENT][NEUTRAL] Um, for the verific card so as semientoor.
[AGENT][NEUTRAL] 1
[CUSTOMER][NEUTRAL] No I went beside theater.
[AGENT][NEUTRAL] Is direction.
[CUSTOMER][NEUTRAL] no.
[AGENT][NEUTRAL] Islando permiso um paralaconsua renda.
[CUSTOMER][NEUTRAL] Hey
[AGENT][NEUTRAL] OK, is a permiso no separesta yada, OK.
[CUSTOMER][NEUTRAL] Yes
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Gracias.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] I guess it is.
[CUSTOMER][NEUTRAL] Sorry.