AccountId: 011433970860
ContactId: 4e5176d9-a55c-4281-978f-71254043028d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15239 ms
Total Talk Time (AGENT): 4389 ms
Total Talk Time (CUSTOMER): 8580 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/4e5176d9-a55c-4281-978f-71254043028d_20250115T21:40_UTC.wav
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[AGENT][NEUTRAL] Afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hi, um, I was calling because I just hung up a web web TPA and I was trying to get some things.