AccountId: 011433970860
ContactId: 4e42f4e7-2669-446d-b2e4-70a4a778b583
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 289559 ms
Total Talk Time (AGENT): 85420 ms
Total Talk Time (CUSTOMER): 77429 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.9, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/4e42f4e7-2669-446d-b2e4-70a4a778b583_20250407T17:08_UTC.wav
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[AGENT][NEUTRAL] That's just been about American public life. [PII] [PII].
[CUSTOMER][NEUTRAL] Buenas calm alone a paro and then the papaya pala saber polque spa.
[AGENT][NEUTRAL] OK, you coales nomara de polia.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Um, and el papel came from a papoder identific Carla.
[CUSTOMER][NEUTRAL] Yeah, I mean a Francois Daniel.
[AGENT][NEGATIVE] No demo de lisa.
[CUSTOMER][NEUTRAL] I can what again la no more.
[CUSTOMER][NEUTRAL] You know, I don't know melo que soncuto dihio.
[AGENT][NEUTRAL] OK, call call us no matter.
[CUSTOMER][NEUTRAL] Mhm. No beta cuto.
[AGENT][NEGATIVE] Mm, no, no.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, I.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] And I go this go.
[CUSTOMER][NEUTRAL] Hey I be up now.
[CUSTOMER][NEUTRAL] I think
[CUSTOMER][NEUTRAL] Carmelo so.
[CUSTOMER][NEUTRAL] The peo momento.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Cs do.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] C C Cdos.
[CUSTOMER][NEUTRAL] Mhm, this is the.
[CUSTOMER][NEUTRAL] But then they
[CUSTOMER][NEUTRAL] 03.
[CUSTOMER][NEUTRAL] This
[AGENT][NEUTRAL] Um, legurapia nomero tete dos unosiete resocho errotres.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See
[AGENT][NEGATIVE] Nomesale unapolisa um no somosunseguro is the simandamos cartas de la carta deve unero de identificacion unmero de reclamo um esta carte espardo esparen mass.
[CUSTOMER][NEUTRAL] Pa
[AGENT][NEUTRAL] Mhm. See, no, so not tenamosa una polite no pase quila um quinoamola cartala pueravelo que.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] They can notice ofobla continualveraporaj.
[AGENT][NEUTRAL] Uh, aka contiarna una Cobertun.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] With the rabba
[CUSTOMER][NEUTRAL] The typhin.
[AGENT][NEUTRAL] Oh, it's on the staffing. OK, yes, said on the pasara esto esosque conel seguro cotenia no no conno sotrospo the perositia una tura the the the lentes paloojos um or servicioue continuar conesapolisa pero the hela paparamentocorreo paquelepona you that OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] On the portal.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Welcome to Benefits in a card.
[CUSTOMER][NEUTRAL] For English, press one.
[CUSTOMER][NEUTRAL] Para espanol precios.
[CUSTOMER][NEUTRAL] Suya puevada parain control the cali.
[CUSTOMER][NEUTRAL] that the amount of benefits in a.