AccountId: 011433970860
ContactId: 4e3dd7a2-8d05-4db4-ac6a-9dd6511758fa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 51799 ms
Total Talk Time (AGENT): 9921 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/4e3dd7a2-8d05-4db4-ac6a-9dd6511758fa_20250519T22:04_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL.
[AGENT][NEUTRAL] This is. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.