AccountId: 011433970860
ContactId: 4e3355d6-e46d-48b7-997b-020a9739bc15
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 416910 ms
Total Talk Time (AGENT): 201786 ms
Total Talk Time (CUSTOMER): 167322 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/4e3355d6-e46d-48b7-997b-020a9739bc15_20250217T20:17_UTC.wav
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[AGENT][NEUTRAL] Moyes gracias apeleia [PII] and queitarte.
[CUSTOMER][NEUTRAL] [PII] you tengu plan contes mummero de plan palosis erro and tres.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Benitres C and Cincoelie.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, gracias la pela immientola derexion limited the telefeo.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Gracias.
[AGENT][NEUTRAL] And [PII] the teleil?
[CUSTOMER][NEUTRAL] [PII] te redoso.
[AGENT][POSITIVE] OK gracias.
[AGENT][NEUTRAL] If the name was on Gmail, but if, but if you got it on Gmail.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK gracias. OK, and where you are there.
[CUSTOMER][NEUTRAL] sals queer securino cuenta po poo quier curcuanduna examinal er um serious cane sur el quelo tenocurel de.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK. And SA is beneficial for outpatient hospital.
[AGENT][NEUTRAL] Ereciento sincuenta Pordia is el Maximo and Capo demospagar.
[AGENT][NEUTRAL] Eordia.
[CUSTOMER][NEUTRAL] OK, Ilos examinees que quenoon de lossino queson de unapaner porque es.
[AGENT][NEUTRAL] It is ella ellamisia dia same day um el maximo and quepo demosgar is uh reciento sincuenta civaer una probe de agnostico algo manana isanlospite de oi in manana vaser.
[AGENT][NEUTRAL] Una proba the agnostico.
[AGENT][NEUTRAL] El benefacio is depoly as the reciento sinuentid all it is.
[CUSTOMER][NEUTRAL] See see you think gonna nosica want to make a.
[AGENT][NEUTRAL] It's Basil or oil.
[CUSTOMER][NEUTRAL] No, no, or through the, uh, for the handler.
[AGENT][NEUTRAL] Oh all through the podia el maximo beneficiostraciento encuenta.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, pero, your tengo sack solo mecu de resin sor sai you tengo un mRI nocur and el mRI.
[AGENT][NEUTRAL] T as in a diagnostic.
[AGENT][NEUTRAL] Yeah, I
[AGENT][NEUTRAL] Uh, la polysercure on MRI prova diagnosticus.
[CUSTOMER][NEUTRAL] Hiporeola preunta lame resins in sun diagnostica valor.
[AGENT][NEUTRAL] She is she.
[AGENT][POSITIVE] I'm beneficial for proba probas diagnostics in my polia.
[CUSTOMER][NEGATIVE] Hey, no.
[AGENT][NEUTRAL] El lomismoreciento encuentaordia is a the bene beneficio de proebus diagnosticos is a bajodes most beneficials the outpatient um beneficial and maximo reciento sincuentooria.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] It presecurule and casque me ellemi polisa del seguroguro primario noseguro.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See see I use as in um CA processing the lamo if
[AGENT][NEUTRAL] I own the receive it.
[AGENT][NEGATIVE] Bamasacuri estrusilli as reciento encuenta.
[CUSTOMER][NEUTRAL] That the same tress.
[AGENT][NEUTRAL] No de decile consultrospagamos reciento sincuentapoel de deli de la igur in principal.
[CUSTOMER][NEUTRAL] I see what I
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Oh my God.
[AGENT][NEUTRAL] It's still
[AGENT][POSITIVE] Estoy contestan contestano la preunta.
[CUSTOMER][NEUTRAL] Mm, he mesas conte sandola presi sante confundo.
[AGENT][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] Um, all of the pen de la de la Seguano esel de de de la seur in principal.
[CUSTOMER][NEUTRAL] For me that is.
[AGENT][NEUTRAL] Tre mail in Etipolia deapielle. I am beneficio in Capodemos pagar as reciento sincuenta doledespoel de lucile.
[AGENT][NEUTRAL] It's Maximo.
[AGENT][NEUTRAL] If
[AGENT][NEUTRAL] Yeah local cigarettes principal for SD MRI.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See pero is que que lo lo silospital melo melora put aparte melocornami put aparthe perociocoran andretodo no melocorinolo chemios.
[AGENT][NEUTRAL] But yeah talospitala Arita see.
[CUSTOMER][NEUTRAL] See perospital is a que el el el diagnostico melootra compania queno de lospientaima.
[AGENT][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Looking on temaloses.
[AGENT][POSITIVE] Yeah, he's just thinking goodness to see the all through Lagar.
[CUSTOMER][NEUTRAL] No, no, no, are you looking in the mimo Centro Pero is uh no delos.
[AGENT][NEUTRAL] If they own a own a facility that they pro diagnosticos.
[CUSTOMER][POSITIVE] una facilao.
[AGENT][NEUTRAL] Uh, Lauren's princial Principalbacurillo.
[AGENT][NEUTRAL] Shiva Porrea.
[CUSTOMER][NEUTRAL] And melo cure los silo silo factstalo facto factota persona.
[AGENT][NEUTRAL] Ah.
[AGENT][NEUTRAL] This persona novarilo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm. Italian.
[AGENT][NEUTRAL] It's Ela Segu.
[CUSTOMER][NEUTRAL] We'll check it out here.
[AGENT][NEUTRAL] OK, in Tendes.
[CUSTOMER][NEUTRAL] This is on gracias.
[AGENT][POSITIVE] OK, OK, OK, one plus gracious part of you can pass some win there.
[CUSTOMER][NEUTRAL] But saying that.
[CUSTOMER][NEUTRAL] Uh