AccountId: 011433970860
ContactId: 4e2969f8-666b-49b1-8447-05427e5f00d2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6460 ms
Total Talk Time (AGENT): 3769 ms
Total Talk Time (CUSTOMER): 849 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/4e2969f8-666b-49b1-8447-05427e5f00d2_20250513T19:06_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APR. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Ah