AccountId: 011433970860
ContactId: 4e10817a-4957-4200-8fe3-cf6cb30771e0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13880 ms
Total Talk Time (AGENT): 4372 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/4e10817a-4957-4200-8fe3-cf6cb30771e0_20250108T20:50_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello.