AccountId: 011433970860
ContactId: 4e105732-88cf-4cdc-bdef-a1330f184729
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22719 ms
Total Talk Time (AGENT): 12429 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/4e105732-88cf-4cdc-bdef-a1330f184729_20250505T16:32_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?