AccountId: 011433970860
ContactId: 4e0fc692-11f5-45c6-b63a-cf4b7ad31086
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 143789 ms
Total Talk Time (AGENT): 42815 ms
Total Talk Time (CUSTOMER): 47494 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/4e0fc692-11f5-45c6-b63a-cf4b7ad31086_20250522T18:40_UTC.wav
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[AGENT][NEUTRAL] We conto.
[CUSTOMER][NEUTRAL] And American life insurance.
[AGENT][NEUTRAL] I'll see, you know, American public.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] to the American Public Life Insurance.
[CUSTOMER][NEUTRAL] American?
[CUSTOMER][NEUTRAL] [PII] more just go una me de contando.
[CUSTOMER][NEUTRAL] The Ilala in necessitolala.
[CUSTOMER][NEUTRAL] No penguin numero dela polia and the posing me.
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] Cinco cho cuatro doo doo.
[AGENT][NEUTRAL] on the.
[AGENT][NEUTRAL] Mere senora.
[CUSTOMER][NEUTRAL] I the con the Miranda Figueroa.
[AGENT][NEUTRAL] He'll
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, mesosos Miranda is a cinco chocuidosote uno.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Hilda Miranda.
[AGENT][NEUTRAL] Sumoloro in containing unsuan system.
[CUSTOMER][NEUTRAL] Bueer me where is he look at metalonario.
[CUSTOMER][NEUTRAL] SSA American Life.
[CUSTOMER][NEUTRAL] Is it a go.
[CUSTOMER][NEUTRAL] Sale
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Hold on, I say no, it's the, it's the American public life.
[CUSTOMER][NEUTRAL] No, the people can the American farm life.
[CUSTOMER][NEUTRAL] It's it.
[AGENT][NEUTRAL] No no no.
[CUSTOMER][NEUTRAL] Wait gracia gracia.
[AGENT][NEUTRAL] Get a.