AccountId: 011433970860
ContactId: 4dd78557-33b6-4e1f-9a18-495a7814030d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 560479 ms
Total Talk Time (AGENT): 265633 ms
Total Talk Time (CUSTOMER): 137007 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/4dd78557-33b6-4e1f-9a18-495a7814030d_20250114T19:17_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] We started.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Hello, [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] The for.
[CUSTOMER][NEUTRAL] Uh, nose on the communic me my meme herequelo seburoqueta on the joeva nose jeta to undogamerebos.
[CUSTOMER][NEUTRAL] Nociertoeso.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Me comunica ultima.
[CUSTOMER][NEUTRAL] Cooseguro guo casino of the tilagar.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] And to me don't care.
[CUSTOMER][NEGATIVE] to [PII].
[CUSTOMER][NEUTRAL] Can you pack up pulllapolaita and that.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Say chela la ultimate.
[AGENT][NEUTRAL] Correct, you put your pharmacy puts a number of the police support for.
[CUSTOMER][NEUTRAL] No matter at all is um.
[CUSTOMER][NEUTRAL] Mm yeah I think so.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And all the points.
[CUSTOMER][NEUTRAL] It does the police.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, Cro and Tino.
[CUSTOMER][NEUTRAL] Agenticuatro.
[CUSTOMER][NEUTRAL] 03.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] OK, senorrenapo verific card soo direction telephone polisa.
[CUSTOMER][NEUTRAL] Or just a retreat.
[CUSTOMER][NEUTRAL] Direxionae for Para [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] This call will be recorded.
[AGENT][NEUTRAL] for
[AGENT][NEUTRAL] But solamentele verificque and effect all informacion questa reso reoyoso relamo de los ervicio recividos waste resculapoliest.
[CUSTOMER][NEUTRAL] OK, loqueno say a quio thingyammarraquetingo quecudi.
[CUSTOMER][NEUTRAL] Como tengo can bear recio in voice or noseque tenoquesecondo be init para and bile.
[AGENT][NEUTRAL] In la la comitor right now.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] You see.
[AGENT][NEUTRAL] OK, Utebela direction and this que quesclamos American Public Life Insurance Company PO Box Binticuatincuenta Louea era is a direction.
[AGENT][NEUTRAL] Tambien loueerer or facts.
[AGENT][NEUTRAL] Cars no matter of facts no no nostalope no matter the facts er.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] They say they must say one though.
[AGENT][POSITIVE] It's a lot OK.
[CUSTOMER][NEUTRAL] OK, call number.
[AGENT][NEUTRAL] Ocho C.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Prese Cinco
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Uh no.
[CUSTOMER][NEUTRAL] Notis
[AGENT][NEUTRAL] Bainty dress.
[AGENT][NEUTRAL] The facts
[AGENT][NEUTRAL] No peroneochoiete rese cinco nucuatro ventitres.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] But that's a weird, uh.
[CUSTOMER][NEUTRAL] I can't think. OK, yeah my megaloque I can think of car.
[AGENT][NEGATIVE] Uh no.
[CUSTOMER][NEUTRAL] No, OK, there you are.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] And the circus beneficiosorina they wereque solamente una verifica the cover guarantee power is to say disclaimer la.
[AGENT][NEUTRAL] Is the polia le cure maximo de quinientola resor personaanno is the politino deciles incuentaola resor persona as to maximo escientos encuenta la resor familia.
[AGENT][NEUTRAL] In the no applica Aervicio preventivos.
[AGENT][NEUTRAL] Elia cure servicios prevent sun porciento loquelapolia sipula.
[AGENT][NEUTRAL] grafias estan cuertouno chita ciento.
[AGENT][NEUTRAL] Gasto bacios.
[AGENT][NEUTRAL] I devising and unscientopo permit.
[AGENT][NEUTRAL] It's the pores limpas alano unacase mesodon.
[AGENT][NEUTRAL] A union or acionesoncadadose meses.
[AGENT][POSITIVE] I bite win.
[AGENT][NEUTRAL] Escuvierta Uno.
[AGENT][NEUTRAL] Una.
[AGENT][NEUTRAL] I I mean prosemento leosemo panoramico or une noraos equis de toda laboca es scuberto uno cadasincoos.
[AGENT][NEGATIVE] Is the police and no beneficios.
[AGENT][NEUTRAL] Meat and polekubre um
[AGENT][NEGATIVE] Servicio the TMJ son problemma de la la le.
[AGENT][NEUTRAL] Celepo deer eso serio esololapolia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It uh.
[CUSTOMER][NEUTRAL] porque que.
[CUSTOMER][NEUTRAL] In the la clinic I no no this is a.
[CUSTOMER][NEUTRAL] OK, maybe I don't buy your by the clinic I said get me residency. I'm free thinking a lot I think.
[AGENT][NEUTRAL] There's a tournament senor contra conningun in medica the dental estecao and aoestan and to recho no no seguro is justificargetale parese um carringtonotepolamenteillesque estes seguro participabajalarede carringtonna use pori and er intenderpojolapolia a los lore clamos.
[AGENT][NEUTRAL] It.
[AGENT][NEUTRAL] They were forma senorrenas used in alio linearjeta tripleu. I am a public puntocute puede buscaramente donde puede encontra probor insuaria le pueda arloservisos Christe necessita.
[CUSTOMER][NEUTRAL] People can say look.
[AGENT][NEUTRAL] In the end it's the lymphoma in the momento in your rea.
[CUSTOMER][NEUTRAL] OK, Mocheras.
[AGENT][NEUTRAL] I